How can we help?

Our Zenio Power customer support team is available 24/7 with priority support Mon-Fri between 7:30am-4pm PST (excluding holidays). We'll get back to your email within 24 business hours.

You can reach us at contact@zeniopower.com or via chat for immediate support.

How do I cancel my order?

Please email us at contact@zeniopower.com with the word "Cancel Order" in the subject line. Please note that we cannot guarantee order cancellation as we ship very quickly - but we’ll do our best.

Can I change the shipping address on my order?

Unfortunately, we cannot update the address on an order after it has been shipped.In the event that your order is returned to us, we are happy to send a replacement. Please note that we cannot refund or replace orders that have been delivered to the address originally provided.

Can I make changes to my order?

At this time, we are unable to make any changes or edits to orders once they have been shipped – this includes the shipping address. Please review your information before completing your order.

How do I initiate a return?

Please contact our Customer Service Team via chat or by sending an email to contact@zeniopower.com within 30 days of receiving your order.